Frequently Asked Questions

If you have any unanswered questions, please contact us at The Bennisson Watch Shop. We are a happy to help!

I need service! What is the first step?

Click this link to fill out our intake form: WTA Form

What are general services and pricing?

Click this link to see general services and pricing: Price Guide

What is the process of an overhaul?

Click the link to see a video of a full service: Watch Overhaul 

How do I pack my watch?

Double box the watch and send insured.  If you are unsure, use a secure packing service such as Fedex and IFS preferred.  

Where do I send my watch?

Send it to: 2250 Palm Beach Lakes Blvd. Suite 109, West Palm Beach FL 33409

*Adult Signature Required. ATTN: BNS

How do I check the status of my repair?

Turnaround times are shared on the pricing guide page.  If any further communication is requested, please reach out to our customer service team via this link: Repair Status

When is payment due?

Once services are complete.

How do I pay?

We will send an email with the ability to pay attached when services are complete.